Effective For: Wholesale Clients Only
1. Definitions
- “MOQ”: Minimum Order Quantity (500 units per SKU standard).
- “Custom Formulation”: Client-specific fragrance/candle recipes developed under NDA.
- “Force Majeure”: Includes fragrance material shortages, shipping embargoes.
2. Order Process
2.1 Purchase Requirements
- Valid business license/VAT number must be provided.
- Custom Orders: Require signed Formula Confidentiality Addendum.
2.2 Pricing & Payment
| Term | Detail |
|---|---|
| Currency | USD/EUR (conversion fees borne by buyer) |
| Deposit | 50% non-refundable for custom formulations |
| Late Payment | 2% monthly interest + shipment hold |
3. Product Specifications
3.1 Candles
- Wax Variations: Soy/Paraffin/Beeswax tolerance ±5%.
- Burn Time: Tested per ASTM F2417 (results available upon request).
3.2 Fragrances
- IFRA Compliance: All perfumes meet Category 9 (fine fragrance) standards.
- 【NEW】Halal/Kosher: Certificates provided at +15% cost.
4. Shipping & Risk
4.1 Delivery Terms
- FOB Incoterms 2023: Risk transfers upon loading at our facility.
- Lead Times:
- Standard: 15 business days
- Custom: 30-45 days (approval samples required) 4.2 Customs Compliance
- Buyer responsible for:
- FDA Cosmetic Registration (US imports)
- EU CPNP Notification
- 【NEW】China Non-Special Use Cosmetic Filing
5. Quality Assurance
5.1 Inspection Protocol
- Defect Claims: Must submit within 7 days with:
- Batch number photos
- Third-party lab report (ISO 17025 accredited)
5.2 Reformulation Rights
- Reserve right to modify recipes due to:
- Regulatory changes (e.g., EU allergen restrictions)
- 【NEW】Sustainability commitments (phasing out palm derivatives)
6. Intellectual Property
6.1 Ownership
- All base formulations remain our proprietary property.
6.2 White Labeling
- Client branding allowed only after:
- Full payment clearance
- 【NEW】Brand Usage Agreement execution
7. Liability & Disputes
7.1 Limitations
- Not liable for:
- Retailer margin disputes
- 【NEW】Scent perception variances (cultural preferences)
7.2 Governing Law
- Default Jurisdiction: [Your Country] Courts
- Alternative Resolution:
- EU: Vienna Mediation Centre
- GCC: DIFC Arbitration
8. Policy Updates
- Changes notified via:
- Account manager email
- 【NEW】B2B portal banner alerts (30-day acknowledgment period)
9. Contact
- Order Disputes: ikeda.freshener@gmail.com (48h response)
- Legal Notices: legal@yourcompany.com (Registered mail only)